Parallels Won't Start - Program Freezes

Discussion in 'Parallels Access and Parallels Desktop for Mac' started by DanielP7, May 17, 2018.

  1. DanielP7

    DanielP7 Bit Poster

    Messages:
    1
    Hi, I've been using Parallels v. 12 for about a year and a half now with virtually no problems. However, I just tried opening up Parallels and it freezes and the Mac color pinwheel starts rotating. The only thing I can do is force quit the application. I've tried restarting my computer, uninstalling and reinstalling Parallels, but I still have the same problem. The issue looks like the screen shot I've copied here and Parallels won't start.

    I need Parallels for my work as a translator and it would be great to fix this rather urgent issue.

    Thank you
     

    Attached Files:

  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,249
    Hi @DanielP7 , please follow the steps suggested in the article and let us know if that woks.
     
  3. RobertR15

    RobertR15 Bit Poster

    Messages:
    1
    Is it possible to get telephone support? Is there an 800 number?
     
  4. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    540
    Hi RobertR15. Please check our private message for more information.
     

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