Parallels 14 forces crash of macOS

Discussion in 'General Questions' started by MarcD6, Sep 10, 2018.

  1. Mark_R

    Mark_R Junior Member

    Messages:
    11
    Hi Sathiya, The support from you and your team yesterday seems to have fixed the issue. The daily crashes have stopped! :).
    Seems like it was indeed related to my Antivirus software and its treatment of the windows.pvm file.

    Thanks.
     
  2. Nice to know that. Please post again for additional queries.
     
  3. SamG4

    SamG4 Bit poster

    Messages:
    1
    I just "upgraded " to 14 and now my macbook pro won't stop crashing. I tried to downgrade to 13 and still same. I bought the program in Nov 2017, I believe, so I'm not sure what version I had. Please help!
     
  4. AndrewS28

    AndrewS28 Bit poster

    Messages:
    1
    I had similar problems running Parallels 14 on macOS Mohave on 2015 iMac & Windows 10 VM. Frequent crashes in Office 365 Word in Windows 10, text broke up, Word hangs, then iMac crashes to entirely black screen. After reading this https://kb.parallels.com/en/8913 I downgraded to Parallels 13 and problem seems to be solved.
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Let us know the macOS X version you have. Also, try changing the Hypervisor to Apple under VM configuration > Hardware > CPU and Memory then check.
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    If you choose to use Parallels Desktop 14 again change the hypervisor to Apple and check if the Mac crashes.
     
  7. Noriko Nevins

    Noriko Nevins Bit poster

    Messages:
    1
    Like other instances posted here, my MacBook Pro (Retina, Late 2013) keeps crashing. It happens when I am using MSWord on Windows 8.1 running on Parallels 14 (latest version as of 1/23/2019) running on Mojave (10.4.2). I ran First Aid from Disk Utility but the result says no problem was found. I tried the steps shown in the article https://kb.parallels.com/120940 but no I/O error was found. This is driving me nuts. Please help!
     
    BarbaraO1 likes this.
  8. JulianC2

    JulianC2 Bit poster

    Messages:
    1
    Hi,
    I am running Windows 10 and I just updated Parallels from version 11 to 14. Now, every time I attempt to use any Microsoft product on Windows it forces MacOS to crash and I receive the Panic Report below. Any ideas why this would start happening after updating?

    Thanks,
    Julian

    Anonymous UUID: 43616D0D-A439-8EEA-5F06-BA3D506E92A3

    Thu Apr 25 14:30:14 2019

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff80180dd16d): Kernel trap at 0xffffff801866c8fd, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff882f0f1038, CR3: 0x0000000260bf1062, CR4: 0x00000000003626e0
    RAX: 0x07ffffffc0000041, RBX: 0xffffff882f0f1028, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff9127acb290, RBP: 0xffffff9127acb300, RSI: 0x0000000000000000, RDI: 0x0000000000000000
    R8: 0xffffff801880c340, R9: 0xffffff802f0f1000, R10: 0x0000000085290000, R11: 0xffffff8104be3000
    R12: 0xffffff802f0f1000, R13: 0x0000000000000000, R14: 0xffffff9127acb320, R15: 0xffffff8030456000
    RFL: 0x0000000000010246, RIP: 0xffffff801866c8fd, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0xffffff882f0f1038, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0, VF: 10

    Backtrace (CPU 2), Frame : Return Address
    0xffffff9127acad60 : 0xffffff8017faf82d
    0xffffff9127acadb0 : 0xffffff80180eb795
    0xffffff9127acadf0 : 0xffffff80180dcf4a
    0xffffff9127acae60 : 0xffffff8017f5cae0
    0xffffff9127acae80 : 0xffffff8017faf247
    0xffffff9127acafa0 : 0xffffff8017faf093
    0xffffff9127acb010 : 0xffffff80180dd16d
    0xffffff9127acb180 : 0xffffff8017f5cae0
    0xffffff9127acb1a0 : 0xffffff801866c8fd
    0xffffff9127acb300 : 0xffffff801866cd41
    0xffffff9127acb3d0 : 0xffffff7f9ac87919
    0xffffff9127acb4d0 : 0xffffff7f9ac40c8c
    0xffffff9127acb520 : 0xffffff7f9ac6ba42
    0xffffff9127acb550 : 0xffffff7f9a7f1b0e
    0xffffff9127acb570 : 0xffffff7f9a7f1ac8
    0xffffff9127acb590 : 0xffffff7f9a7c7bef
    0xffffff9127acb5d0 : 0xffffff7f9a7d0d69
    0xffffff9127acb600 : 0xffffff7f9ac76c97
    0xffffff9127acb620 : 0xffffff7f9a7e4eca
    0xffffff9127acb660 : 0xffffff7f9a7e51f6
    0xffffff9127acb900 : 0xffffff7f9ac8cf6e
    0xffffff9127acb930 : 0xffffff7f9a7e61b7
    0xffffff9127acb9c0 : 0xffffff7f9a7e44f0
    0xffffff9127acba20 : 0xffffff7f9a7e42f7
    0xffffff9127acba70 : 0xffffff7f9a7e3337
    0xffffff9127acbab0 : 0xffffff8018686ae8
    0xffffff9127acbb00 : 0xffffff7f9ac8cc6c
    0xffffff9127acbb30 : 0xffffff801868ff92
    0xffffff9127acbc70 : 0xffffff80180970c6
    0xffffff9127acbd80 : 0xffffff8017fb506c
    0xffffff9127acbdd0 : 0xffffff8017f8fa91
    0xffffff9127acbe50 : 0xffffff8017fa42fe
    0xffffff9127acbef0 : 0xffffff80180c3e87
    0xffffff9127acbfa0 : 0xffffff8017f5d2c6
    Kernel Extensions in backtrace:
    com.apple.iokit.IOAcceleratorFamily2(404.8)[2B970BDA-3F88-31F1-9A04-D52B72F2D784]@0xffffff7f9a7ad000->0xffffff7f9a851fff
    dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[F3F09078-2CDE-3D01-A96C-CB38E035E1D5]@0xffffff7f98d87000
    dependency: com.apple.iokit.IOSurface(255.4.2)[B0AD599E-B346-3695-B7BE-3433421D9085]@0xffffff7f9a789000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[54C3F778-4B95-3093-A51D-D761607C96CB]@0xffffff7f98895000
    dependency: com.apple.iokit.IOGraphicsFamily(530.60)[9E233908-09E1-332E-AE9B-CB27D514707B]@0xffffff7f9902d000
    dependency: com.apple.iokit.IOReportFamily(47)[86DDD149-2800-3D3E-9914-3556918455F1]@0xffffff7f994af000
    com.apple.driver.AppleIntelBDWGraphics(12.0.8)[6149F037-A8FD-3370-BAF1-74F124AC360C]@0xffffff7f9ac25000->0xffffff7f9acbcfff
    dependency: com.apple.iokit.IOSurface(255.4.2)[B0AD599E-B346-3695-B7BE-3433421D9085]@0xffffff7f9a789000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[54C3F778-4B95-3093-A51D-D761607C96CB]@0xffffff7f98895000
    dependency: com.apple.iokit.IOGraphicsFamily(530.60)[9E233908-09E1-332E-AE9B-CB27D514707B]@0xffffff7f9902d000
    dependency: com.apple.iokit.IOAcceleratorFamily2(404.8)[2B970BDA-3F88-31F1-9A04-D52B72F2D784]@0xffffff7f9a7ad000

    BSD process name corresponding to current thread: WindowServer

    Mac OS version:
    18E226

    Kernel version:
    Darwin Kernel Version 18.5.0: Mon Mar 11 20:40:32 PDT 2019; root:xnu-4903.251.3~3/RELEASE_X86_64
    Kernel UUID: 4170BF94-38B6-364F-A1B0-2F7C2C30F9A9
    Kernel slide: 0x0000000017c00000
    Kernel text base: 0xffffff8017e00000
    __HIB text base: 0xffffff8017d00000
    System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

    System uptime in nanoseconds: 28264645496273
    last loaded kext at 19289628426504: com.apple.driver.AppleUSBAudio 315.6 (addr 0xffffff7f9b716000, size 413696)
    last unloaded kext at 19494564694448: com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2 (addr 0xffffff7f9b698000, size 28672)
    loaded kexts:
    com.parallels.kext.netbridge 14.1.3 45485
    com.parallels.kext.hypervisor 14.1.3 45485
    com.parallels.kext.vnic 14.1.3 45485
    com.apple.filesystems.smbfs 3.3.2
    com.apple.driver.AudioAUUC 1.70
    com.apple.fileutil 20.036.15
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleUpstreamUserClient 3.6.5
    com.apple.driver.ApplePlatformEnabler 2.7.0d0
    com.apple.driver.AGPM 110.25.2
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleGraphicsDevicePolicy 3.30.14
    com.apple.AGDCPluginDisplayMetrics 3.30.14
    com.apple.driver.AppleHV 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 6.0.11f4
    com.apple.driver.AppleHDA 282.54
    com.apple.driver.AppleIntelBDWGraphics 12.0.8
    com.apple.driver.pmtelemetry 1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleThunderboltIP 3.1.2
    com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.11f4
    com.apple.driver.eficheck 1
    com.apple.driver.AppleIntelBDWGraphicsFramebuffer 12.0.8
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleSMCLMU 212
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleCameraInterface 6.8.0
    com.apple.driver.AppleBacklight 170.12.11
    com.apple.driver.AppleMCCSControl 1.5.6
    com.apple.driver.AppleUSBCardReader 456.250.6
    com.apple.driver.AppleVirtIO 2.1.3
    com.apple.filesystems.hfs.kext 407.200.4
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.BootCache 40
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.AppleSystemPolicy 1.0
    com.apple.filesystems.apfs 945.250.134
    com.apple.driver.AppleAHCIPort 329.200.2
    com.apple.driver.AppleTopCaseHIDEventDriver 138.3
    com.apple.driver.AirPort.BrcmNIC 1400.1.1
    com.apple.private.KextAudit 1.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 6.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 6.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 190
    com.apple.security.TMSafetyNet 8
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleGraphicsControl 3.30.14
    com.apple.iokit.IOAVBFamily 740.1
    com.apple.plugin.IOgPTPPlugin 740.2
    com.apple.iokit.IOEthernetAVBController 1.1.0
    com.apple.iokit.IOSkywalkFamily 1
    com.apple.driver.AppleSSE 1.0
    com.apple.driver.DspFuncLib 282.54
    com.apple.kext.OSvKernDSPLib 528
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.11f4
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.11f4
    com.apple.iokit.IOBluetoothHostControllerTransport 6.0.11f4
    com.apple.AppleGPUWrangler 3.30.14
    com.apple.AppleGraphicsDeviceControl 3.30.14
    com.apple.iokit.IOAcceleratorFamily2 404.8
    com.apple.iokit.IOSurface 255.4.2
    com.apple.driver.IOPlatformPluginFamily 6.0.0d8
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleHDAController 282.54
    com.apple.iokit.IOHDAFamily 282.54
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 530.51
    com.apple.driver.AppleSMBusController 1.0.18d1
    com.apple.iokit.IOGraphicsFamily 530.60
    com.apple.iokit.IOAudioFamily 206.5
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.filesystems.hfs.encodings.kext 1
    com.apple.iokit.IOAHCIBlockStorage 301.250.5
    com.apple.driver.AppleThunderboltDPInAdapter 5.6.2
    com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.2
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.4
    com.apple.iokit.IOAHCIFamily 288
    com.apple.driver.AppleActuatorDriver 2440.7
    com.apple.driver.AppleHIDKeyboard 208
    com.apple.driver.AppleHSBluetoothDriver 138.3
    com.apple.driver.IOBluetoothHIDDriver 6.0.11f4
    com.apple.iokit.IOBluetoothFamily 6.0.11f4
    com.apple.driver.AppleMultitouchDriver 2440.7
    com.apple.driver.AppleInputDeviceSupport 2440.2
    com.apple.driver.AppleHSSPIHIDDriver 55
    com.apple.driver.AppleThunderboltNHI 4.7.6
    com.apple.iokit.IOThunderboltFamily 6.8.4
    com.apple.iokit.IO80211Family 1200.12.2
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.driver.corecapture 1.0.4
    com.apple.driver.AppleHSSPISupport 55
    com.apple.driver.AppleIntelLpssSpiController 3.0.60
    com.apple.driver.AppleIntelLpssGspi 3.0.60
    com.apple.driver.AppleIntelLpssDmac 3.0.60
    com.apple.driver.usb.AppleUSBXHCIPCI 1.2
    com.apple.driver.usb.AppleUSBXHCI 1.2
    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
    com.apple.iokit.IOUSBFamily 900.4.2
    com.apple.driver.AppleUSBHostMergeProperties 1.2
    com.apple.driver.AppleEFINVRAM 2.1
    com.apple.driver.AppleEFIRuntime 2.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.security.quarantine 3
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 493.0.0
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleEffaceableStorage 1.0
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleUSBTDM 456.250.6
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.iokit.IOUSBMassStorageDriver 145.200.2
    com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3
    com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.kext.CoreTrust 1
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.KernelRelayHost 1
    com.apple.iokit.IOUSBHostFamily 1.2
    com.apple.driver.usb.AppleUSBCommon 1.0
    com.apple.driver.AppleBusPowerController 1.0
    com.apple.driver.AppleSEPManager 1.0.1
    com.apple.driver.IOSlaveProcessor 1
    com.apple.iokit.IOReportFamily 47
    com.apple.iokit.IOTimeSyncFamily 740.2
    com.apple.iokit.IONetworkingFamily 3.4
    com.apple.driver.AppleACPIPlatform 6.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.Libm 1
    com.apple.kec.corecrypto 1.0

    EOF
    Model: MacBookPro12,1, BootROM 182.0.0.0.0, 2 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.28f7
    Graphics: kHW_IntelIris6100Item, Intel Iris Graphics 6100, spdisplays_builtin
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
    Bluetooth: Version 6.0.11f4, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
    USB Device: USB 3.0 Bus
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
     
  9. iterry

    iterry Bit poster

    Messages:
    4
    Same issue here with MAcBook Pro 15-inch, 2013, Started with Mojave and continues with Catalina. Mac crash randomly, at least twice a day, black screen with "Your computer restarted because of a problem..." Opened ticket but no resolution.
     

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