Parallels 12 cannot get trial

Hello,

I can't get a trial version because every time when I click on "Try Free for 14 days" button I receive message - "Check your internet connection".
Please help.

Best regards,
Kamil

 

Hi @kampast
The Parallels Engineering Team is aware of this issue and working on the resolution. To supply them with the information needed to hasten this process follow these steps:

1. Open Terminal (Finder - Applications - Utilities - Terminal)
   
   
2. Insert the following commands one by one and hit return/Enter after each:
   
   ls -lOae@ /private/var/root/Library/Preferences/com.parallels.desktop.plist
   ls -lOae@ /private/var/root/Library/Preferences
   ls -lOae@ /private/var/root/Library
   ls -lOae@ /private/var/root
   ls -lOae@ /private/var
   ls -lOae@ /private
   ls -lOae@ /
   
   
3. Copy the output of these commands to some text file and share it with our Support Team.

Workaround
Only after processing the steps above execute the following Terminal command the same way (except for step 3)

sudo rm -rfd /Private/var/root/library/preferences/com.parallels.desktop.plist

Type in the password from your Mac. Note that no symbols will be shown, so just hit the keys and use return/Enter.

If this workaround doesn't help, then completely uninstall Parallels Desktop and its traces:

1. Open Terminal (Finder - Applications - Utilities - Terminal).
   
   
2. Execute the following commands separately (one by one):
   
   sudo su
   
   rm -rfd /System/Library/Extensions/prl*
   
   rm -rfd ~/Library/Preferences/com.parallels*
   
   rm -rfd ~/Library/Preferences/parallels
   
   rm -rfd ~/Library/Parallels
   
   rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
   
   rm -rfd /Library/logs/parallels.log
   
   rm -rfd /Library/Preferences/Parallels/
   
   rm -rfd /private/var/db/Parallels/
   
   rm -rfd /private/var/.parallels_swap
   
   rm -rfd /private/var/db/receipts/'com.parallels*'
   
   rm -rfd /private/var/db/Parallels/Stats
   
   rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist
   
   rm -rfd ~/Applications\ \(Parallels\)/
   
   rm -rfd /Applications/Parallels\ Desktop.app/
   
   
3. Restart the Mac
   
   
4. Install Parallels Desktop again.