Cannot activate Parallels Desktop Mac on new Mac

Discussion in 'General Questions' started by KhaT, Apr 14, 2018.

  1. KhaT

    KhaT Bit poster

    Messages:
    2
    Hello,
    My Cleverbridge Reference Number is 128784669
    My Macbook Pro which I installed Parallels desktop Mac standard 13 has crashed out recently and can not start over. I would like to install Parallels on another Macbook Air, but the system pop up like this:
    "This license key is associated with another Parallels account. Please sign in using this account and try again."
    I have log in and log out several times using the same account that I registered before but I can not install the Parallels on the new Mac.
    Please give me some advice.
    Thanks
     
    KhaT, Apr 14, 2018
    #1
  2. Sathiya@Parallels

    Sathiya@Parallels Guest

    Hi KhaT. Please check our private message and revert back for further assistance.
     
    Sathiya@Parallels, Apr 14, 2018
    #2
    KhaT likes this.
  3. KhaT

    KhaT Bit poster

    Messages:
    2
    Hello Parallels team,
    I have installed Parallels successfully. Thank you very much for your help.
     
    KhaT, Apr 15, 2018
    #3
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We are glad to hear that. If you have any questions or in need of support, contact us.
     
    Ajith1, Apr 15, 2018
    #4

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