[FIXED in 19.2.0] Virtual Machine Unusable after upgrade to Sonoma

Hi,

I've just upgraded from Ventura to Sonoma and suddenly my Windows 11 VM is unusable. Clicking on any element of the screen results in the whole machine freezing for several seconds before anything happens like the CPU is racing. This happens every time you click on anything, programs take an age to launch and you have no hope of typing in them.

I've tried changing hypervisors, altering memory allocation, CPUs, reinstalling Parallels Tools. Nothing seems to help and I don't know what to do.

Anyone else experiencing this?

 

Yes, I'm experiencing the same issue on my MacBook Pro 14 M1 Max on Windows 11.

Any solutions?

 

Report Id: 437099325

 

Tengo un problema similar. Uso Parallels 17. El Id del informe es 437109345 se ha enviado ya varios informes al respecto

 

Nuevo informe ID: 437109471

 

Thank you for your suggestions. The issue is still happening and here's a new Report ID: 437156868
I did noticed that this is only an issue when using external monitors and the Windows Environment is taking up both external monitors (maximized).

 

Same thing happened to me with Windows 10 virtual machine. HELP!!

 

After upgrading to Sonoma I installed a fresh Windows 11 Pro VM. It sets it up and is stable for a number of hours. Windows then complains of a disk corruption and says to restart. Once it restarts it attempts a disk repair and it fails to fix the issue and gives a screen saying automatic repair - your pc dis not start correctly.

437262611

is my number for sending the technical data

 

I rolled back to a earlier snapshot and manually ran a disk check and it found error. When I attempted to show the details, the event viewer snap in for mmc.exe crashed.

Technical Data ID is 437263858

 

437361759

 

Hello!
We want to investigate the issue in detail, but it seems each and every case is kind of unique, so kindly open a support ticket at https://parallels.com/support, so we could assist you better.

 

It's the same problem as @dkomaran for me in my MacBook Air M1. Trying a fresh installation of a Windows 11 VM after upgrading macOS to Sonoma (Parallels Desktop 19) results in a crash, no matter what I do. Report ID: 438394956

 

Hi @dkomaran , @JavierF2 ,
We've already submitted your issue to our Development team for further investigation. Thanks a lot for bringing it up!
As a possible workaround, try to shut down your virtual machine (Actions > Shut down or if it doesn't work (for Javier) Actions > Stop) and move the .pvm file of the virtual machine to the internal drive (currently your virtual machines are residing on the external drives).
If it returns no positive effect, try installing Parallels Desktop 18 and check if it works there (I suppose it should work for you). You can take the installer from our Downloads page: https://www.parallels.com/products/desktop/download/.

 

Hi @DiegoC9 ,
Parallels Desktop 17 isn't fully compatible with macOS Sonoma: https://kb.parallels.com/114381. If you have a subscription, try upgrading to the latest Parallels Desktop version. If you have a perpetual license, we recommend you upgrade to Parallels Desktop 19: https://www.parallels.com/eu/desktop-upgrade/.

 

Hi @TylerP3 ,
We've opened a ticket for you directly in the Second Line Support team. The email was sent a few days ago, please check your inbox and provide additional data required for the investigation.

 

I'm having a similar issue. This screenshot explains it all....