wrong support code

Discussion in 'Installation and Configuration' started by MarekS1, Aug 15, 2015.

  1. BramD

    BramD Bit Poster

    Messages:
    2
    Can someone help me with this code? Cleverbride doesn't want to give any support after 30 days, the support code is not working,...
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    Hi BramD. Please check our private message to you and respond.
     
  3. LauraT1

    LauraT1 Bit Poster

    Messages:
    1
    My support code is not working either. Parallels 11. Please help.
     
  4. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello @LauraT1 Please check our private message to you and respond.
     
  5. KendallC1

    KendallC1 Bit Poster

    Messages:
    1
    I am having the same issue. How can I get support?
     
  6. AaronR6

    AaronR6 Bit Poster

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    1
    I've been having an issue with Parallels 11 for over a year. I guess that I should have tried to contact support sooner, since Parallels 11 support expired. I really need Parallels before college starts next week, though. Is there any way that I can get support or do I need to buy Parallels 13 to get support?
     
  7. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,680
    You can share the issue here so we can assist you.
     
  8. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,680
    You can share the issue you are facing in the forum for assistance.
     
  9. StephenP9

    StephenP9 Bit Poster

    Messages:
    1
    I also cannot submit a ticket due to "wrong support code". Please help.
     
  10. SerkanY1

    SerkanY1 Bit Poster

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    3
    I'm trying to send a support request but page returns me the same response "Wrong Support Code" that is given by the Parallels application.
    Please help please!!!
     
  11. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,680
    We cannot see any valid products registered under your account that is the reason you are unable to create a ticket. Let us know the version of Parallels Desktop you are using.
     
  12. SERKANY2

    SERKANY2 Bit Poster

    Messages:
    4
    Sorry i was using wrong account as SerkanY1 I've created an account with wrong email address by mistake.
    Now i'm trying to send a request from the "Create Support Request" page with a registered account (this one), but still it says "Wrong support code" as in attached file
     

    Attached Files:

  13. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,680
    Thank you for sharing that information. We have checked with that support code and found you have Parallels Desktop 10 which is an end of life product and no longer supported that is the reason you are unable to create a support ticket.
     
  14. m-k-gG

    m-k-gG Bit Poster

    Messages:
    1
    I have the same problem with wrong support code. (I used to use Desktop 11 and upgraded to Desktop 13, encountered a problem an reinstalled Desktop 11, now it said „wrong support code" when trying to get support.)
     
  15. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    Hello m-k-gG. Please log into your online Parallels account and find the correct support code in there. More details here.
     
  16. ChrisB21

    ChrisB21 Bit Poster

    Messages:
    1
    I have the same problem.
    I've checked my online Parallels account and the the support code there matches the one shown in the Parallels - Help - Request Support window but when I enter it into my support request it says "wrong support code"
     
  17. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    Hi ChrisB21. The last registered Parallels Desktop version in your Parallels account, as per what we see in the records, is version 11. A support code only works when the lifecycle of the last registered version in the Parallels account is within the support period, as explained here.
     
  18. TimR7

    TimR7 Bit Poster

    Messages:
    1
    Same thing here. I'm trying to try out Parallels 13. Error on installation, can't get support. Not off to a very good start.
     
  19. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,680
    You can share the error message or screenshot of the issue here to check and assist.
     
  20. ITKK

    ITKK Bit Poster

    Messages:
    1
    I have the same problem. When trying to open a support ticket I get the message that my support code is wrong. Can you help me?

    Thank you
     

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