Virtual machine freeze after update to Parallels 12+OS X Sierra [solved]

Discussion in 'Installation and Configuration of Parallels Desktop' started by YuriC, May 4, 2017.

  1. YuriC

    YuriC Junior Member

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    14
    I'm using a Macbook Air Mid 2014 (Core i5, 4Gb RAM). Since 2014 I've been used Parallels virtual machine with Windows 7 installed, and it worked perfect almost 3 years in the configuration OS X Maverick + Parallels 10. Used mostly for software development needs and cross-compilation OS X+Windows.
    About 2 months ago I decided to update both OS X and Parallels Desktop to configuration Parallels 12+Sierra. Also SSD has been encrypted.
    It picked up all virtual machines without problems, but it appears that enormous CPU usage makes comfortable work in guest OS almost impossible. Project that compiled 5-7 minutes now takes 20-25 minutes to complete. Video in almost every player I tried is freezing as well.
    Activity monitor reports CPU usage more than 200% (both cores I suppose), see screenshot attached.
    I've heard about an issue with external drives that could slow virtual machine down, but for me it does not affect performance at all, it still consumes CPU with or without external drives attached to the virtual machine.
    Could it be software issue? Or related to full-disk encryption?
     

    Attached Files:

  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @YuriC, it could be related to full-disk encryption. Can you please also send us a technical data report? Via Help menu > Send Technical Data...
    Please post the report ID here.
     
  3. YuriC

    YuriC Junior Member

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    Report ID is 178265817
    Thanks
     
  4. rkulikov

    rkulikov Parallels Developers

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    @YuriC, can you please make and post here a screenshot of Task Manager inside Windows with top consuming CPU processes.
     
  5. YuriC

    YuriC Junior Member

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    14
    Actually here it's not as huge as reported by OSX Activity Monitor. Greatest consumers are devenv.exe (Visual Studio 2015) and cl.exe (while compiling). In the moment of screenshot devenv.exe is actually unresponsive
     

    Attached Files:

  6. rkulikov

    rkulikov Parallels Developers

    Messages:
    313
    According to problem report there's no evidence of any issues from the virtualization side. Guest processes of Visual Studio produce the real load of CPU: if you have two Windows processes consuming 50% CPU each this will result in ~200% CPU usage of virtual machine on Mac.
     
  7. YuriC

    YuriC Junior Member

    Messages:
    14
    Maybe it's real, but it's unresponsive all the time while compiling is in process. In previous configuration, OSX Maverick + Parallels Desktop 10 it was normal.
    I will try to downgrade and reinstall the system without full-disk encryption so that to compare, I will provide results here.
     
  8. YuriC

    YuriC Junior Member

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    14
    The reason was full-disk encryption. After reformatting SSD it works fast in the same configuration (OSX Sierra + Parallels Desktop 12)
     
  9. YuriC

    YuriC Junior Member

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    Downgraded to Parallels Desktop 10 as well
     
  10. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,158
    Hi @YuriC, is everything is working fine now? Please let us know if you've any questions about the product and we are here to help!
     
  11. YuriC

    YuriC Junior Member

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    14
    Yeah, after downgrade to 10 performance back to fast, as it been before
    I'm not sure whether encryption significantly affected it, but I also decided not to do it
     
  12. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @YuriC, that's great! Feel free to reach out anytime. We are here to help!
     

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