Trying reinstall Parallels Desktop after it constantly was "not responding"

Discussion in 'Installation and Configuration of Parallels Desktop' started by NathalieM, Nov 6, 2017.

  1. NathalieM

    NathalieM Bit poster

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    I am on a MacBook Air, OSX Yosemite 10.10.5. Parallels 13.1.1. Windows 10,

    Since Friday, my Parallels was "not responding". Today I uninstalled it and tried to re-install it, however, the process gets stuk at the stage of "checking for new software".

    Could you please advise on what to do?
     
  2. Alfena@Parallels

    Alfena@Parallels Pro

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  3. NathalieM

    NathalieM Bit poster

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    Well, after I succeeded to reinstall, it will not go fiurther than crashing each time that I to open it, so I am dealing with the same problem again (Parallels Desktop "not responding".

    Please help.
     
  4. Alfena@Parallels

    Alfena@Parallels Pro

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  5. NathalieM

    NathalieM Bit poster

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    It worked for one day and afterwards I still have the same issue:

    Screen Shot 2017-11-15 at 11.32.31.png
     
  6. Meenakshi@Parallels

    Meenakshi@Parallels Pro

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    This happens is because of the wrong permissions to the necessary folder on the Mac side.Please follow as suggested below:

    1.Open Terminal application (Finder > Applications > Utilities > Terminal);
    2.Copy the following command, paste it into Terminal window and press Return:
    sudo chown -R root:wheel /Library/Preferences/Parallels
    3.Try to run Parallels Desktop now.

    NOTE: Also, there might an alias called 'Parallels' in the /Library/Preferences directory instead of folder called 'Parallels'. In such case please remove an alias. Please check if this works.Thanks!
     
  7. NathalieM

    NathalieM Bit poster

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    Interesting... this is the message I get:
    Screen Shot 2017-11-15 at 12.04.30.png
     
  8. Meenakshi@Parallels

    Meenakshi@Parallels Pro

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    The password is invisible here. So please type in the password and click Enter and check if that helps.Thanks!
     
  9. NathalieM

    NathalieM Bit poster

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    Not sure which password it is asking for. The Administrator's?

    This is the result
     

    Attached Files:

  10. Meenakshi@Parallels

    Meenakshi@Parallels Pro

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    Please enter your Mac Administrator password. Thanks!
     

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