Toolbox does not shows it's icon in the Dock even it's started

Discussion in 'Parallels Toolbox for Mac' started by SungphilH, May 27, 2017.

  1. SungphilH

    SungphilH Bit poster

    Messages:
    4
    Hi,

    I have a problem on launching The Parallels Toolbox.
    I can see the process it's running (/Applications/Parallels Toolbox.app/Contents/MacOS/Parallels Toolbox --show-ui)
    But it does not show icon in the Title/Dock.
    I'm using OSX Sierra (10.12.4) and this problem start happen since I re-installed it.
    I tried to fix it by re-installing but it does not work any more.
    I can see the individual program is executable (open directly from the inside of package).
    Could you please let me know if there is any fix or how can I make clean install.

    Thanks.
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hi @SungphilH, would the icon for Parallels Toolbox not appear even in the Mac menu bar on the very top of the screen?
     
  3. SungphilH

    SungphilH Bit poster

    Messages:
    4
    Hi Hemnath,
    Yes, it's not on the menu bar.
    If I explain more detail the problem, I actually tried to move the application to the other folder and it made some duplication of the icons in the tool box container. I just ignored them and used and the tool box icon it self just disappeared suddenly.
    Thanks.
     

    Attached Files:

  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Not to refute what you said earlier, but I can't tell whether Parallels Toolbox is actually running on your system.
    By this statement, are you referring to this location: Finder -> Go -> Applications? If not, please go to the said location, look for the application 'Parallels Toolbox' and double-click on it to open it. See if this makes a difference.
     
  5. SungphilH

    SungphilH Bit poster

    Messages:
    4
    I'm attaching the screen, I could run the 'Download Video.app' by Finder -> Go -> Applications -> Parallel Toolbox.app -> "Show Package Contents" -> 'Download Video.app'.
    As I mentioned before, I can't see the Parallel Toolbox it self (the main app contains all apps). So, I tried to open the package.
    And beside of that, I can see the toolbox it self is not running ( not in the list of app can quit ).
    Thanks.
     

    Attached Files:

  6. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    80
    Hi SungphilH,
    To rectify this, please force quit the Parallels Toolbox process from the Activity Monitor.
    Run the below command in Terminal:
    rm -rf ~/Library/Application\ Support/com.parallels.toolbox
    Note: some Toolbox settings such as icons pinned to the system menu and the list of the launched tools may reset though.
    Let us know if that helped.
     
    Dmitry@Parallels likes this.
  7. SungphilH

    SungphilH Bit poster

    Messages:
    4
    Hi Danil,
    Great ! it works !
    Now I can see the Toolbox icon in the top menu ! :D
    Thank you so much for your great support !
     
  8. BryanW1

    BryanW1 Bit poster

    Messages:
    2
    I am having the same issue. However the steps that Danil posted did not fix it for me. When I go into activity monitor it show that Parallels Toolbox is "Not Responding". After force quitting the process, I deleted the application and reinstalled. It still went into a "Not Responding" state.
     
  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @BryanW1, please update Parallels Toolbox to the latest build 1.7.0 (1026) and keep us posted the results.
     
  10. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    You're most welcome @SungphilH Please let us know if you have any issue in Parallels Toolbox and we are here to help!
     

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