The key is already registered in another account

Discussion in 'General Questions' started by JohanA2, Jan 25, 2018.

  1. JohanA2

    JohanA2 Bit Poster

    Messages:
    6
    Hi, I've trouble adding my license key to my account.
    It's an active subscription which I've already paid for but after my old account was deleted I cannot add my license key to my new account.

    Best regards,
    Johan
     
  2. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    76
    Johan, I responded to you in a PM, please check and get back to me in a PM too. Thanks.
     
  3. MarkusS10

    MarkusS10 Bit Poster

    Messages:
    1
    Hi there, I've got a similar problem. Key is registered in an old (forgotten) account. Can you help me delete the key in this old account? Thanks
     
  4. Alfena@Parallels

    Alfena@Parallels Kilo Poster

    Messages:
    445
    Hello @MarkusS10 , please check your private message and provide us the necessary information.
    Thanks
     
  5. MarkS31

    MarkS31 Bit Poster

    Messages:
    2
    Hi, we're getting this same problem when attempting to register a license from our business account. Whenever we try to register the key, which has "2 dynamic" licenses available, it's returning: "This license key is already registered in a different account"

    Is anyone available to help troubleshoot please?
     
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,136
    Hi @MarkS31 , please check your inbox, we have sent you a private message.
     
  7. MarkS31

    MarkS31 Bit Poster

    Messages:
    2
    Hi Arun, is there any update on this? My current license expires soon so we're trying to get me onto this new one. I haven't received a response on DM as yet, so trying again here
    Thanks, Mark
     
  8. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,680
    We have replied to the private message. Please check it and let us know if you have any questions.
     
  9. BelindaZ

    BelindaZ

    Messages:
    1
    I just purchased my parallels license without already creating an account. but when i created a new account after i bought parallels and tried to input the license it says the license key has already been used. Pls help me!
     
  10. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,136
    Hi @BelindaZ , please check your inbox, we have sent you a private message.
     
  11. John Quiggin

    John Quiggin Bit Poster

    Messages:
    1
    I'm having the same problem. I like Parallels as a product, but the registration system is totally hopeless. You seem more concerned about preventing buyers from cheating than about providing the promised service to buyers who have paid.
     
  12. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,136
  13. EWMA

    EWMA Bit Poster

    Messages:
    1
    Can someone please help me also? We have a licence that I thought was registered to my admin account but it is not there.
     
  14. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    436
    Hi EWMA, we have sent a private message. Please check your inbox and reply to us.
     
  15. CarlH4

    CarlH4 Bit Poster

    Messages:
    2
    Same predicament here. We need support and get this error when we try to register our key or verify that it is registered. What goes in the Subscription Name box. Does a bad entry there trigger the error? Can someone PM me, too, for our email addresses and license key info in order to resolve this problem. Thanks!
     
  16. CarlH4

    CarlH4 Bit Poster

    Messages:
    2
    Disregard my request. We got a hold of support.
     
  17. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    Hi CarlH4. Glad to know that. Please reach out again here if you have any other queries.
     
  18. ReneeT1

    ReneeT1 Bit Poster

    Messages:
    1
    Hi, I seem to have this problem too. Mine says that the key was already registered to another account when I had not touched it since I bought it...?
     
  19. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    436
    Hi ReneeT1. Please check and reply to our private message.
     
  20. StephenE4

    StephenE4 Bit Poster

    Messages:
    1
    Hi all, I just formatted my Mac and reinstalled parallels 13 and getting
    This license key is already registered in a different account also a ssl error MAC %1?

    thanks
     

Share This Page