Recorded screen capture is out of sync

Discussion in 'Parallels Toolbox for Mac' started by ChristianS10, Nov 19, 2016.

  1. ChristianS10

    ChristianS10 Bit Poster

    Messages:
    2
    I recorded a video of 3 minutes 45 seconds length. It is an explanation for going through an Excel spreadsheet.
    When playing I realized that the video plays much faster while the audio is "normal".
    I imported the video file to Adobe Premiere in the hope to "stretch" the video while keeping the audio normal.
    Premiere however only interprets the video being 2 minutes long (actually 1 minute, 59 seconds and 24 frames, with a framerate of 30 fps.
    The audio inside Premiere stops at 2 minutes as well, so I cannot use that feature.

    What is the problem here?
     
  2. RickA1

    RickA1 Bit Poster

    Messages:
    2
    I am having the same issue. Frustrating as it works well otherwise. Any solution to this?

    Thanks, Rick
     
  3. KirillBagrinovskiiy

    KirillBagrinovskiiy Parallels Developers

    Messages:
    34
    Hello, ChristianS10
    Does problem continue to occur?
    C
    an you try to record screen using QuickTime and tell me do you have same problem with QuickTime?
    Can you send me resulted video file with problem?
     
  4. KirillBagrinovskiiy

    KirillBagrinovskiiy Parallels Developers

    Messages:
    34
    Hello ReckA1
    Does problem continue to occur?
    Can you try to record screen using QuickTime and tell me do you have same problem with QuickTime?
    Can you send me resulted video file with problem?
     
  5. ChristianS10

    ChristianS10 Bit Poster

    Messages:
    2
    It would be a video of the mac screen then right? My excel runs on Windows 7 in Parallels
     
  6. KirillBagrinovskiiy

    KirillBagrinovskiiy Parallels Developers

    Messages:
    34
    Yes, don't forget to record screen using QuickTime
     

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