Pararells 12 trial ver. crashes Mac Pro on wakeup.

Discussion in 'macOS Virtual Machine' started by Dave9, May 11, 2017.

  1. Dave9

    Dave9 Bit poster

    Messages:
    1
    IMG_5796.JPG Just installed trial version Parallels Desktop 12 on my Macpro, OS Sierra and now it crashes on wakeup. Plz advise a fix?
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello @Dave9, let us begin with removing Parallels Desktop completely and then reinstalling it. Please quit Parallels Desktop. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, please execute the commands below one-by-one:
    -------------------------------------------------------------------------
    sudo su

    NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures you won't be able to see the password itself, just type it in and hit return/Enter.

    rm -rfd /System/Library/Extensions/prl*

    rm -rfd ~/Library/Preferences/com.parallels*

    rm -rfd ~/Library/Preferences/parallels

    rm -rfd ~/Library/Parallels

    rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState

    rm -rfd /Library/logs/parallels.log

    rm -rfd /Library/Preferences/Parallels/

    rm -rfd /private/var/db/Parallels/

    rm -rfd /private/var/.parallels_swap

    rm -rfd /private/var/db/receipts/'com.parallels*'

    rm -rfd /private/var/db/Parallels/Stats

    rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist

    rm -rfd ~/Applications\ \(Parallels\)/

    rm -rfd /Applications/Parallels\ Desktop.app/

    exit
    ---------------------------------------------------------------------
    Close Terminal. Then, open Disk utility (Finder > Go > Utilities > Disk Utility.app) and run 'First Aid'. Reboot the Mac. Then, please download Parallels Desktop 12, reinstall it and check for the issue.
     

Share This Page