Parallels RAS Client won't update to newest version.

Discussion in 'Parallels Remote Application Server' started by BenD2, Oct 17, 2017.

  1. BenD2

    BenD2 Bit poster

    Messages:
    5
    Hello,

    We were running into the issue where when our clients tried to update, we were getting the "failure to communicate" error.

    we solved this by following the instructions here: http://kb.parallels.com/en/124296

    but now despite the newest version being V16, our clients think the newest version is 15.5. any suggestions?
     
  2. jpc

    jpc Pro

    Messages:
    433
    The xml data at "http://download.parallels.com/ras/RASClient.xml" seems to indicate that the latest version is 15.5.
    However, when I check for updates, it just tells me that there are none.

    What is the version reported by our client during update? (see screenshot)
    upload_2017-10-19_17-51-50.png
     
    Last edited: Oct 19, 2017

Share This Page