Maximum number of activations after system Restore from backup?

Guys, my laptop crashed and had to be repaired by Apple. Once I got my machine back, I restored from Time Machine backup... but now I cannot reactivate my own purchased copy of Parallels due to message saying "You have reached the maximum number of activations available for your activation key".

This is so wrong... I bought this, but now I cannot use it? Since my previous machines have been decommissioned or restored?
How do I fix this so I can use it properly? My account shows I purchased... please help.

take care,
Shell Sullivan

 

Hello @Shell We have made the necessary changes, please try to activate now. As it was a Parallels Desktop 10, please use the below steps to activate.
1. Quit Parallels Desktop
2. Open Finder > Application > Utility > Terminal and execute the command "prlsrvctl activate-license-online". and check it helps.

 

Thank you, worked perfectly!

-shell

 

Hello @Shell, you're welcome. We are always there to help you. Thanks, Meena.

 

I am having the same problem. My computer crashed and, after restoring with Time Machine, I can't activate PD 8. Please help. Thank you.

 

Hi @Mikcuar , we have made the necessary changes. Please try to activate now and check.

 

Thank you.

 

You're welcome. Please get back to us for any further queries.

 

I have the same issue. Macbook was repaired and had to be restored from Time Machine. It's the same machine but I can't activate it due to the activation. Can you reset my account so I can reactivate my same machine?

 

@RoryA We have responded to you in a personal message so please provide us the info there to check further.