How to deactivate PD10 license key on old Mac?

Discussion in 'Account and Subscription Management' started by MaciejK1, Sep 5, 2017.

  1. MaciejK1

    MaciejK1 Bit poster

    Messages:
    3
    Hello,

    I am trying to deactivate my license key on old Mac and install PD10 on new one. When I'm do it I got error Failed to activate the license.`
    I wan't to use the same license key on new MacBook.

    Thanks,
    Maciej
     
  2. MaciejK1

    MaciejK1 Bit poster

    Messages:
    3
    Please, can you help me?
     
  3. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello @MaciejK1, We have made some changes to your license key. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation and check if this helps. Thanks, Meena.
     

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