Hello, I am trying to deactivate my license key on old Mac and install PD10 on new one. When I'm do it I got error Failed to activate the license.` I wan't to use the same license key on new MacBook. Thanks, Maciej
Hello @MaciejK1, We have made some changes to your license key. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation and check if this helps. Thanks, Meena.