How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    813
    Hi Elihay. Please check our private message.
     
  2. BrianT7

    BrianT7 Bit Poster

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    Thanks - this worked after a second try.
     
  3. Arun@Parallels

    Arun@Parallels Parallels Support

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    Hi @BrianT7 , Glad that your issue is resolved.
     
  4. DavidJ22

    DavidJ22

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    I just got a new computer but can't activate my code because it says I've reach my limit. Can you reset/remove my current install so I can reinstall Desktop 10? Thanks!
    -David
     
  5. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,038
    Hi @DavidJ22 , we have made the necessary changes. Please follow the instructions below in the new Mac you are trying to activate.
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  6. JeanR3

    JeanR3 Bit Poster

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    1
    Hello I heed some help, could you please help me ? I have that issue: You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.
    my initial disk failed on one computer, then I try to reinstall the same parallels on another computer and I get this error. could you please help?
     
  7. ThomasS32

    ThomasS32 Bit Poster

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    1
    Hi, can you please deactivate my license for Parallels 10 so I can activate my new computer?
    Thank you.
     
  8. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,038
    Hi @ThomasS32 , we have made the changes. Please try to activate now.
     
  9. JAVIERP2

    JAVIERP2 Bit Poster

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    2
    Hi there,
    my activation license Of Parallels 10 has gone :-( . I've just upgrade my system to mac Os HS and now Parallels 10 won't boot. it shows a message with the text "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." I made nothing. I do not have other computer and I do not know what happened. I've tried to reinstall the App but I have no luck and the message remains in the activation window.
    Please, I need your help.
    Thank You.
     
  10. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,038
    Hi @JAVIERP2 ,
    we have made the necessary changes. Please follow the instructions below in the new Mac you are trying to activate.
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  11. JAVIERP2

    JAVIERP2 Bit Poster

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    2
    Arun, thank you so much!!!
    It worked perfectly.
    Best Regards.
    Javier.
     
  12. IgnacioE

    IgnacioE Bit Poster

    Messages:
    2
    Hi, I have the same problem. I don't have access to my old macbook and now I can't install Parallels 10 on my new one.
    I already tried, with no success to:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online​
    Please deactivate my license for Parallels 10 so I can activate on my new computer.
    Thank you.
     
  13. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,038
    Hi @JAVIERP2 , please reach us anytime for for further assistance.
     
  14. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,038
    Hi @IgnacioE , we have made the changes. Please
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
    Thank you.
     
  15. IgnacioE

    IgnacioE Bit Poster

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    2
    Solved! Thanks.
     
  16. Chien-Ee

    Chien-Ee Bit Poster

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    @Arun@Parallels
    Hi, can you make updates to my license as I've upgrade mac a few months ago? So that I can reactivate my Parallels 10 .
    Thanks
     
  17. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,038
    Hi @Chien-Ee , we have made the changes, please
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
    Thank you.
     
  18. PrzemyslawO

    PrzemyslawO Bit Poster

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    2
    Same here... Could you guys reset my key please?
     
  19. AJ@Parallels

    AJ@Parallels Staff Member

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    309
    Hello PrzemyslawO, We have made the necessary changes for the Parallels Desktop 10 license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  20. PrzemyslawO

    PrzemyslawO Bit Poster

    Messages:
    2
    Thanks. Works like a charm now! :D
     

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