How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. HarryR3

    HarryR3 Bit Poster

    Messages:
    2
    Hi. I'm using a new Mac now and have signed out of Parallels on the old Mac. I'm still only going to use one license.
    How can I activate parallels 10 on my new Mac?
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    970
    Hi HarryR3. Please check our private message.
     
  3. KathrynB2

    KathrynB2 Bit Poster

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    2
    Hi. I'm having the same issue trying to install Parallels 10 on my new Mac. I have also run the terminal command. The license I have I should be able to run it on three laptops. Thanks.
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,088
    Hi @KathrynB2, we have reset the license key limit for Parallels Desktop 11. You can download the latest build of Parallels Desktop 11 using this link and activate with the license key. Thanks!
     
  5. KathrynB2

    KathrynB2 Bit Poster

    Messages:
    2
    Thanks Paul Chris. That seems to have worked.
     
  6. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,088
    Glad to know it works @KathrynB2 We are always here to help!
     
  7. HsiaoS

    HsiaoS Bit Poster

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    2
    Hi there,
    I'm having the same issue. Got a new Mac, restored from old Mac and now it won't let me activate. I already wiped the old Mac before I discovered this.

    Resetting the activation key will work fine for me.
     
  8. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    540
    Hi HsiaoS. The reset is done. On the new Mac, quit Parallels Desktop, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command prlsrvctl activate-license-online inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  9. HsiaoS

    HsiaoS Bit Poster

    Messages:
    2
    Hi
    I do the cmd but it seems the problems remained, the reply in cmd still show:
    "Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."

    Is there something wrong with reset?
    Thanks!
     
  10. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    540
    Please restart the Mac, execute the terminal command once again and check whether it is getting activated.
     
  11. IgorK2

    IgorK2

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    1
    Hello.
    We bought and installed the Parallels Desktop 9 on Mac. Later on, we bought the Parallels Desktop 11 on the same computer. Now we have the licence of Parallels Desktop 9 unused. I tried to install unused licence of Parallels Desktop 9 on another Mac. Parallels asks activation, but the license has already been activated. Would it be possible to deactivate our software license of Paralels 9?
    63044-72083
     
  12. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    970
    Hi IgorK2. On the Mac on which you need Parallels Desktop 9 activated, please quit Parallels Desktop now, launch it again and re-attempt the activation.
     
  13. Zoomie99

    Zoomie99 Bit Poster

    Messages:
    2
    Hello! I am having the same problem with Parallels 10. I have moved to a new Mac, and when I attempt to activate Parallels on my new computer I get the same message that I have too many activations. I no longer have the old computer (it was wiped). Can my key be reset please?
     
  14. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    544
    Hello Zoomie99, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  15. JoshH7

    JoshH7 Bit Poster

    Messages:
    2
    Hello,

    I'm having the same issue. Please reset my license :)

    Thank you.
     
  16. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    544
    Hello JoshH7, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
    JoshH7 likes this.
  17. JoshH7

    JoshH7 Bit Poster

    Messages:
    2
    Worked perfectly! Thank you :)
     
  18. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    970
    Glad to know. Please reach out again for any further queries.
     
  19. jemenake

    jemenake Bit Poster

    Messages:
    1
    I'm having the same problem. Just migrated to a new MacBook, and now Parallels on the new computer is telling me that I've reached the maximum number of activation. Trying prlsrvctl deactivate-license on the old computer just results in the message "Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.". What's the remedy?
     
  20. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    540
    Hi jemenake. We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     

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