Activate on this MAC does not work

Discussion in 'Parallels Toolbox' started by PeterV3, Jan 21, 2017.

  1. PeterV3

    PeterV3 Bit Poster

    Messages:
    7
    Used apple migration tool to transfer old macbook to new macbook, then followed instructions to sign out of all apple accounts and re-imaged old macbook for sale. On new macbook I started parallels and used activate on this mac and it worked fine but this does not work with parallels toolbox, it keeps on telling me this license is already in use and keeps on offering the activate on this mac option or buy new. Removing and re-installing parallels toolbox does not make a difference and I see no reason to remove and re-install parallels desktop as it are two independant products for else why does each of them ask for a license. I have a combined subsctiption of parallels, parallels access and parallels tools.
    I have removed parallels tools asI do not keep not working products on my macbook but when I pay a yearly fee I would like then products to work.
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    648
    Hi PeterV3,
    We have requested some information on private message. Please share us that information.
     
  3. PeterV3

    PeterV3 Bit Poster

    Messages:
    7
    What information on what private message?
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    648
    You can try to use the Parallels Desktop activation key to activate Parallels Toolbox.
     
  5. PeterV3

    PeterV3 Bit Poster

    Messages:
    7
    That is exactly what I am trying to do for days now as I only have one key for Desktop, Toolbox, and remote access. However, activate on this mac does not work with parallels toolbox
     
  6. Sergeyt

    Sergeyt Parallels Developers

    Messages:
    17
    Could you try to activate again ( with Parallels Desktop key ), send Technical Data from Parallels Desktop and put report-ID here ?
    It helps us to investigate your problem.
    Thanks!

    p.s.
    How to Send Technical Data:
    [Parallels Desktop icon in the Menu bar--> Help --> Send Technical Data ... ]
     
  7. PeterV3

    PeterV3 Bit Poster

    Messages:
    7
    signed-out of both parallel's desktop licenses and removed both parallels toolbox installations (MacBook & iMac), rebooted both systems. Parallels desktop offers 2 licenses but parallels toolbox refuses to activate with mentioned license code on my iMac as license is in use on both machines. I then used my other code and Toolbox activated fine, I did the same on my MacBook and here also Toolbox activated fine on the same code.
    I now have both parallel toolboxes running on this ONE code.
     
  8. PeterV3

    PeterV3 Bit Poster

    Messages:
    7
    I will not remove Toolbox again and try to use the non-working license code to activate a new install as I have no faith in your problem solving skills upto now, I found-out the above myself.
    Toolbox does not allow me to sign-out of a license as Desktop offers and I cannot see what license code Toolbox uses as that seems hidden somewhere deep in de MAC dungions.
    The parallels support website does not show what license is being used on what computer (MAC address, name, etc) so I cannot verify what license code is used on what machine and if a license is released when I remove a Toolbox or sign out of desktop. All this does not help troubleshooting licensing issues. Maybe you should propose to improve the support website?
     
  9. PeterV3

    PeterV3 Bit Poster

    Messages:
    7
    Look for 147465012 for my iMAC
     
  10. PeterV3

    PeterV3 Bit Poster

    Messages:
    7
    Look for 147465519 for my MacBook
     
  11. Sergeyt

    Sergeyt Parallels Developers

    Messages:
    17
    Thanks.
     
  12. JochenD

    JochenD

    Messages:
    1
    I have installed Parallels toolbox - free for Parallels user with license. But Toolbox says: Pay or test. I dont want to pay and not only test. I have activation key.
    Support only possible by twitter and fakebook, I dont like them.
     
  13. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    648
    Hello JochenD,
    Refer to this article and activate Parallels Toolbox.
     
    Maria@Parallels likes this.

Share This Page