04/00000006 ??

Discussion in 'Parallels Remote Application Server' started by springbox, Sep 11, 2017.

  1. springbox

    springbox Bit Poster

    Hi Guys

    On our Parallels Remote Application sever v16.0 (build 18335), we are sometimes getting the error 04/00000006 on one of our application servers (Microsoft Windows Server 2008 R2 Enterprise Edition (x64) Service Pack 1).

    TS Agent ABC-APP-01: [E 04/00000006] GetSessionUsername: Failed to get username. (The system cannot find the file specified. [0x00000002])

    Any ideas what this means? Web search has not turned up anything.

    Thanks in advance

  2. jpc

    jpc Kilo Poster

    The error happens when the TS Agent fails to get the username for a particular session. The most likely cause is that the session was logging off (or closed down for some other reason) while the TS Agent was querying the session's username.

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