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Hello AndreasW9. Yes, you do have separate licenses for Parallels 10 and 14 versions, as seen in our records. So you can use version 10 on the...
Hello mishar. Please follow these steps to delete your account.
Hi, you can delete your Parallels account by following these steps.
Hello GeorgeR1. Once you are set to use your v.10 license on the new Mac, please perform the steps below (on the new Mac) before launching the...
Hello BrandonR5. Please check our private message.
Hello. Please follow the steps mentioned below: 1.) Quit Parallels Toolbox (click on the Parallels Toolbox icon in the Mac menu bar, then on the...
Hello MikeF6. Please check our private message.
Hi ChrisM33. If your query concerns your annual license (ZFS3J7-XXXXXX-XXXXXX-XXXXXX-YR3QCN), this was canceled following a refund of its renewal...
Hello HollyM1. We see that you have already received assistance over the social channel.
Anytime! Please reach out again for additional queries.
Understood. The order reference # 16****318 has been refunded. The refunded amount €49.99 will return to your account within 5 - 7 business days....
Hello. On the new Mac, please download/install Parallels Desktop 11 (refer to http://kb.parallels.com/5802 for assistance) and activate it -...
Hi StefanF8. Please check our private message.
Hi. No, the license key will not deactivate in this scenario. It depends on the version and type of your Parallels license. If it's a permanent...
Sorry for the delay. Please check our PM reply.
Hello douge1, please run the removal tool on your Mac. Download it from here.
Hello MariusA1. Refund is possible, but we are not sure why you need it. We see a Parallels Desktop version 12 license in your Parallels account -...
Hello clemense. Please quit Parallels Desktop now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute...
Please check our private message.
Hello. Some users would prefer removing their records from our server when they no longer use Parallels.