No Optical Drive...

Discussion in 'Windows Virtual Machine' started by WakkoWarner, Dec 15, 2018.

  1. WakkoWarner

    WakkoWarner Junior Member

    Messages:
    13
    When I used Parallels on Thursday (my Windows 7 installation), the optical drive worked just fine. When I booted it up today, it says the optical drive is connected, but it does not show up in Windows. I need to burn a disc in Windows. What the heck happened?? How do I fix this. I have tried everything that I know how to do.

    The optical drive works just fine on the Mac side. I need to get this rectified ASAP. If anyone has any ideas on this one, your input will be greatly appreciated. Parallels chat support is worthless.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @WakkoWarner , please try Actions > Reinstall Parallels Tools and check if that works.
     
  3. WakkoWarner

    WakkoWarner Junior Member

    Messages:
    13
    That one of the first things I tried. I even reinstalled Parallels - no change. Finally, I decided to look at the advanced optical drive options. I selected the drive I use all the time, then changed the SATA setting from 02 to 06 - it worked. Now it is loading the optical drive. I have no idea what changed, since I haven't made any changes to that Windows installation.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Is it an external or internal drive?
     
  5. WakkoWarner

    WakkoWarner Junior Member

    Messages:
    13
    I have never seen an external drive with SATA port options (unless someone has an eSATA enclosure, which is very uncommon). Both of my drives are internal (Mac Pro).
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    If you face the issue again, create a technical report before and after changing the port options.
     

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