Parallels hang on removing previous version

Discussion in 'Installation and Configuration of Parallels Desktop' started by NathanA3, Sep 25, 2018.

  1. NathanA3

    NathanA3 Bit poster

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    I have upgraded our client recently to High Sierra OS. Parallels 9 was on initially but now it does not work because it's not compatible.
    I am trying to install parallels 12 now but it keeps hanging on the same place as show in the image attached.

    parallel.png

    Please assist ASAP.
     
  2. rkulikov

    rkulikov Parallels Developers

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    313
    Try to run command sudo killall lsregister in Terminal at the moment of hang.
     
  3. NathanA3

    NathanA3 Bit poster

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    This does not work unfortunately. In activity monitor the program still say's not responding once it gets to that point. Any other suggestion ?
     
  4. rkulikov

    rkulikov Parallels Developers

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    313
    > This does not work unfortunately. In activity monitor the program still say's not responding once it gets to that point. Any other suggestion ?

    @NathanA3 , please send us problem report and post its id here. For this you need to run this command in Terminal at the moment of hanging installation:
    /Volumes/Parallels\ Desktop\ 12/Parallels\ Desktop.app/Contents/MacOS/prlsrvctl problem-report --send --stand-alone
    - it takes some time to execute, and finally result is printed in Terminal.
     
  5. NathanA3

    NathanA3 Bit poster

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    Hi,

    This is the report ID I've sent to Parallels support as well.

    Thank you.
     
  6. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    We haven't received a Report ID number. Can you provide the same in writing here?
     
  7. NathanA3

    NathanA3 Bit poster

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    Sorry about that... 278189644
     
  8. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

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    1,127
    Thank you. Please remove Parallels Desktop, open Disk Utility (from the Finder menu, navigate to Go -> Utilities -> Disk Utility), run First Aid and reboot the Mac. Finally, download the setup file for Parallels Desktop 12 from http://www.parallels.com/directdownload/pd12/ and install the application.
     

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