Cannot active subscription on a new Mac

Discussion in 'Licensing and Activation' started by PingyuanC, Apr 1, 2024.

  1. PingyuanC

    PingyuanC Bit poster

    Messages:
    1
    I just migrated all my data to a new MacBook from an old one. I simply cannot find the active subscription under my account on the Parallels app, but I have already deleted all data on my old MacBook. The app on the new Mac doesn't ask me if I want to migrate the license to the computer.
     
    PingyuanC, Apr 1, 2024
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    317
    Hello Pingyuan,

    I have sent you a private message regarding this issue
     
    Adeboye Adeotan, Apr 2, 2024
    #2
  3. EricA12

    EricA12 Bit poster

    Messages:
    1
    I would like to migrate all my existing license to a new email account
     
    EricA12, Apr 23, 2024
    #3
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    317
    Hi,

    Please provide
    1. A document showing proof of ownership of the license e.g screenshot of purchase confirmation
    2. The old and new email accounts
     
    Adeboye Adeotan, Apr 25, 2024
    #4

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