Need Help: Cannot activation for New Mac, too

Discussion in 'Licensing and Activation' started by joey15, Dec 17, 2023.

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  1. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    256
    Hello @DeanM5
    It looks like you have purchased an upgrade key, which requires an older version of Parallels Desktop in order to upgrade to the latest version.
    We have processed a refund for the upgrade key you purchased, and we suggest you to purchase a full license key.
    Regards,
     
    Trishna Oobeyram, Feb 14, 2024
    #41
  2. kimfyrst

    kimfyrst Bit poster

    Messages:
    2
    Hi.
    I have the same problem on my new Mac......I can't activate with my current activation key.
    I would love some help.
     
    kimfyrst, Apr 10, 2024
    #42
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    317
    Hi Kim,

    Please confirm if you are still experiencing this issue
     
    Adeboye Adeotan, Apr 18, 2024
    #43
  4. kimfyrst

    kimfyrst Bit poster

    Messages:
    2
    I ended up buying a version 19 key.
    But thanks for the quick response.
     
    kimfyrst, Apr 19, 2024
    #44
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